Frequently Asked Questions
Related to Orders
our website, simply browse through the order printed products from product categories and select the items you need along with their specifications. You can then upload your design files or design template choice, add the products to your cart, and proceed to checkout.
If you need to make a special request, please contact us.
As an e-commerce platform, our ordering process entails the online placement of prepaid orders, whereby payment is made in advance during checkout.
Our prices are subject to change market based on current market trends, raw material costs, and logistics expenses. Nonetheless, we always strive to offer the most competitive prices in the market without compromising on quality.
To prevent technical glitches and printing quantity issues, we only allow one design per order. If you have multiple designs, we recommend placing separate orders for each design. In case of multiple designs in bulk orders, you can reach our support sales@rozads.com for further assistance.
We offer GST invoices to our customers, and for business orders, please provide your GSTIN number under the “BUSINESS DETAILS” section on the checkout page to receive a Tax Invoice.
Please note that invoices will be generated after order dispatch. If you require an estimate for bulk orders, please contact our sales and support team for a proforma invoice.
Would you like to place the same order again? We’ve made it easy for you! After your initial order has been completed, you can opt to reorder the same products. To proceed, simply navigate to your Account Name, select “MY Orders”, and then click on “Re-order”. or
Contact our service Support team.
Related to Designs
While placing your order, you may use the “UPLOAD FILES” option to upload your files. if you prefer to submit the files at a later time, you can do so by logging in to your “My Account” and uploading
products are customized, we highly encourage our customers to upload custom designs for specific products. Please note that we currently have templates available for select products, but we are constantly adding more templates.
Please contact my support team.
Please only use closed file formats :
CDR, AI, EPS JPEG, JPG, PNG, PSD, SVG, TIFF
If you encounter any technical issues, it may be a minor issue. you reach out to our support team. please report any issues that you may have noticed on your end.
Related to Products
You feel free to please request a Customised quotation from our email ID sales@rozads.com Our Sales team strives to provide quotations within a few days.
Related to Delivery & Shipment
Once your order is shipped, you will receive an Email or SMSÂ from us with the consignment details. You can track your order status the shipment by clicking on the tracking link provided on your order details page or by visiting the carrier’s website.
All prices displayed including taxes & shipping costs on the website. The shipment charges can be found on your order invoice or Dashboard.
You can modify your shipping address based on the order status. Address changes are only permitted when your order is in production & has not been dispatched or packaged. we regret to inform you that we will be unable to modify your delivery address.
Contact our support team for multiple deliveries
We don’t do combined delivery.
Please contact our support team if you are interested.
How long does it take for production and delivery?
The estimated delivery date shown on the product configuration page includes both production and delivery timing. However, if there are any issues with the design or color uploaded, the delivery dates may be extended. We periodically display the updated timelines under your order details, so you can be tracking your order status.
In the event that your order is not delivered on the expected date, there could be a variety of reasons for the delay. These include :
Delivery to a regional address may require additional time for delivery.
Delay in production due to unforeseen circumstances. Our team will notify you as soon as we become aware of any delays. Delay in transit with a courier due to unforeseen circumstances. If a courier experiences unexpected delays, this could affect the estimated delivery date. You can always stay updated on the most recent information through the tracking link that is emailed or Called to you upon dispatch of your order. Where can I find
Related to Refunds & Payments
We offering many several payment methods
Credit card, Debit Card, Visa Card, RuPay Card, Master Card & American Express, You can make payments using these cards.
Net Banking – You can pay using net banking.
UPI & Wallets –Â UPI& wallet payments are both convenient many options are available in this mode.
COD- Sorry we do not have a Cash on delivery payment option presently.       Â
If you cancel the order within 2 hours of booking the order, then you will not have to pay any fee, after that your order will not be canceled and you will have to accept the booked order.
If you have any questions regarding this feature, please reach our support team.
If you find a payment has been debited or an amount has been deducted without the order being placed, please don’t worry. Simply reach our customer service team & provide us with proof of payment, including transaction details and your registered email ID or Phone Number.
We will check the payment and then issue a refund.
EMI availability of options is subject to the specific banks. Before payment, please check with your bank to ensure that the EMI option is available or Not &Â can be used.
A refund amount paid will be by UPI/RTGS/NEFT, within 3 to 7 working days.
please contact our support team, For any refund-related queries
