Delivery Policy
Cash on Delivery is not available.
Delivery charges depend on the location and weight of the order.
We will deliver in 1 working day to Noida. But one-day delivery will have to be paid extra.
This will depend on the location and weight of your order.
3-7 working days for delivery in India.
If there is any conflict between this Delivery Policy and the Online Terms and Conditions, it shall apply in respect of all products sold through the www.rozads.com website.
Refund Policy
If an order is placed on our website and your payment is deducted but your order is canceled due to any personal request, design issue, or detail issue, we will refund your money within 7 -10 working days.
Return Policy
Returns are only acceptable if the product is damaged or the wrong product has been sent and the carrier must mention the same at the time of accepting the product.
Damaged Product Received Policy
If the outer box or cover of the received products has been tampered with, do not accept and take a picture and share that picture with us while rejecting, giving us a reason to send the order damaged before returning it for checking Could If the product is received in good condition but the product inside is damaged, we will help you manage it, however, if there is an introductory video of the product available, we will help you send a replacement order without any questions. help.
What if the status says delivered but the product hasn’t arrived?
If you haven’t received your shipment but the status is showing as delivered, don’t worry we can help you determine who collected the goods by requesting proof of delivery or delivery receipt from the courier company. The courier company will take 3 -7 working days to respond with POD or DRS. Once received, we will share it with you through the message section, please give us a few days to check it. In the meantime, please verify with the reception/security guard/neighbors if anyone has received the shipment on your behalf. If not, please let us know and we’ll investigate and get back to you as soon as possible.
Refund/Compensation
The product will be delivered as per the delivery time frame specified during the checkout process and we are strictly following the same schedule. We will not be able to help with any refund/compensation if the delay is due to bad weather, government restrictions or courier delay for any reason, but will try our best to deliver the product on time. However, if you have any problems with receiving your order, please contact us so that we can rectify the situation immediately.
What is Delivery Exception?
Please be aware that we make every effort to deliver the product, but if a package is unable to be delivered, our support staff will notify you with a message that the courier company is unable to do so. Deliver the product and mention the reason we get from them. Once we get your feedback, we will send it to the courier firm to retry the delivery. If you do not respond within a day, your package will be returned to the Production Unit In case your package is returned to please send us an alternate address, and a complete PIN- Provide code and landmark details so that our ops team can calculate re-shipping cost and share payment link. Since we are charged for each return shipment. I hope you understand and will be willing to help us. If the returned shipment is not accepted or no response is received for re-shipping within 30 days from the date of delivery of goods to HUB as per www.roazads.com terms and conditions, the package will be scrapped/destroyed and no refund will be issued. to the order. Also, if you believe the shipment is tampered with, damaged, or defective, please leave feedback after receiving the product so that the action can be closed as soon as possible.
